Terms & Conditions
"We help make it easier to support your child's learning."
Any personal information provided or to be gathered by www.truesuccesspathway.org.uk is controlled by True Success Pathway Ltd, Company Registration No: 8847450 – England and Wales.
The information we learn from our customers help us to personalise and continually improve your shopping experience at www.truesuccesspathway.org.uk. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, product, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software which encrypts information you input.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. It is important for you to protect against unauthorised access to your password and computer by making sure to sign off when you finish using a shared computer.
Any information submitted to ourselves through ordering, completing registration or enquiry forms or sending emails to us will not be shared with other commercial partners other than that necessary for performing functions such as fulfilling orders, delivering packages, sending postal mail and email and providing customer service. All process of personal information will be in accordance with this Privacy Notice and as permitted by the General Data Protection Regulation.
All orders placed by 1pm (Monday to Friday) are processed on the same day.
Orders received after 1pm are usually dispatched on the next day. Weekend orders (from 1pm on Fridays) are dispatched on the following Monday.
Delivery charges are based on product weight. Most UK orders are dispatched by Royal Mail Service. Delivery options available at Checkout are Standard, Fast, or Next Day Delivery.
Standard Delivery – Usually arrives 3 to 5 working days after dispatch.
Fast Delivery – Usually arrives within 1 to 2 working days after dispatch.
Next Day Delivery – Guaranteed delivery for the next day (if orders are placed by 12pm)
There is FREE standard delivery for orders over £50!
Returns & Cancellations
We are able to accept returns of unwanted and unused products for a full refund within 14days of purchase. Simply send an email to [email protected], stating the reason and you will be issued with a product return authorisation. Please note that you will be responsible for paying the ‘return postage’, which we recommend using a Recorded Delivery Service. Refunds will be processed within 14days of receiving the ‘product return.’
Similarly, if you wish to cancel an order, please send an email to [email protected], stating that you wish to cancel your order. We will process the cancellation if the products have not been dispatched. If the products have been dispatched, you will be given a ‘returns authorisation code’ to include with your unwanted product when you return them to us at your cost (via Recorded Delivery (within 7days). We shall process the cancellation when the ‘returned product’ is received.