Terms & Conditions

“We Help Make It Easier To Support Children’s Learning.”

Privacy Policy

Introduction

Welcome to our website Terms and Conditions for use. We are committed to safeguarding the privacy of our website visitors and service users.  All personal data provided to truesuccesspathway.org.uk is controlled by True Success Pathway Ltd. We are registered in England and Wales under registration number 08847450.  By using our website, you accept these terms and conditions in full, accordingly.  If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

Cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either ‘persistent’ cookies or ‘session’ cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of our website’s useful features and we recommend that you leave them turned on. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

How we use your personal data
When you place an order with us, your personal data (name, address, phone number and email will be collected and used to process your order which includes receiving email updates about your order. There will be an aftersales follow up email once your order has been delivered.
You will also receive occasional email notification of our special offers and educational news which can be opted out at any time by clicking the ‘unsubscribe’ button in the email.
When you contact us via email, phone, online forms, or interact with us through our social media, the data provided through these channels will be used to support your experience in answering your enquiry and also processed for the purposes of offering relevant educational products and news which can be opted out at any time by clicking the ‘unsubscribe’ button in the email.

Security
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may request proof of identity before we disclose personal information to you.

Financial transactions relating to our website and services are handled by our payment service providers Stripe and PayPal. Both providers are fully PCIDSS (Payment Card Industry Data Security Standard) compliant.
The Payment Service Providers integration provides a straightforward hosted payment interface for the customer and takes complete responsibility for the online transaction, including the collection and encrypted storage of payment data, eliminating the security implications of storing such sensitive information on our servers.

Handling the personal data of our customers is of utmost importance to us and we are not in the business of disclosing your details to any third party.
It is necessary to share some elements of your personal data (name and delivery address) with our delivery partners, primarily, Royal Mail to fulfil an order. At no time do these partners have access to more personal data than they need to perform their function.

We may keep your information for a varying amount of time. This is to fulfil your delivery, assist with any queries, to send any relevant information about products and services and to maintain our financial records in accordance with current UK legislation. You may exercise your rights to have your personal data deleted by a written notice to us.

Returns & Refunds
We work extremely hard to ensure that customers are pleased with our products and service. However, in the unlikely event that a return of product is desired, please ensure that you obtain authorisation for a return. Please use the ‘Contact Us’ form, select ‘Other’ in the subject field and leave a message to initiate the process. Without authorisation we will be unable to process your return.
Our returns guarantee is limited to 14 days from the day of placing the order.

We require that any goods returned to us have been shown reasonable care while in your possession, and appropriate packaging is used when returning the goods.  Please note that you will need to pay for the return postage charges which is non-refundable.  Recorded delivery is advisable as we are not liable for returned items that go missing.  Returned orders are usually refunded within 14 days from the day of receiving back the products.  Refunds will go back to the original card or PayPal account.

Delivery
All orders placed by 1pm (Monday to Friday) are usually processed on the same day.
Orders received after 1pm are usually dispatched on the next working day. Weekend orders (from 1pm on Fridays) are dispatched on the following Monday.
We use a tracked delivery service.  Delivery charges are based on product weight and packing. Most UK orders are dispatched by Royal Mail. Delivery options available at Checkout are Standard or Priority Delivery.

Standard Delivery – Usually arrives 3 to 5 working days after dispatch.
Priority Delivery – Usually arrives within 3 working days after dispatch.

Non-UK Mainland Deliveries: Please contact us for a delivery quote.

Amendments
We may need to update this policy periodically and so we recommend that you revisit this information from time to time. 

By continuing to use our website, you accept these terms and conditions in full, accordingly.

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